Summary of report contentThis report is a regular quarterley report produced by Healthwatch Knowsley based on comments they received from the public regarding St Helens and Knowsley Hopsital. This report covers Quarter One of 2013/2014 (April to June 2013). 40 comments were collected in this period. The comments related to the following areas: Access to Service Cleanliness & Infection Control Communication Coordination of Services Dignity & Respect Equality Food & Hydration Patient Transport Prescriptions Quality of Treatment Records Management Staff Attitudes Waiting Times. There were more negative comments than positive. The provider responded and stated that changes would be made where this report highlighted issues.
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Patient Experience St Helens and Knowsley Hopsital, Q1 2013/14
Date of publication
Thursday, 30 November, 2017
Date evidence capture began
Monday, 1 April, 2013
Date evidence capture finished
Sunday, 30 June, 2013
Type of report
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Quality of care
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Secondary care services
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Obstetrics & gynaecology
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
What type of impact was determined?