Patient experience review of cancer services in Cumbria

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Summary of report content

Healthwatch Cumbria carried out a survey to better understand the concerns of patients and families in relation to the delivery of cancer services. The survey covered the referral system, treatment, outpatient appointments, and environment and facilities. The survey was available online and the team also conducted visits to 4 clinics. The team received 228 responses in total. The findings highlighted several key issues, particularly with the referral system. It was noted that only 68% of respondents were seen by a specialist within 14 days and half of all respondents waited more than two weeks for a diagnosis confirmation. There were also several areas of concern raised in relation to treatment, with nearly 1 in 10 respondents feeling that their views were not taken into account when discussing treatment and nearly 1 in 5 respondents not being made aware of the long term effects of their treatment. Feedback on the environment and facilities was generally positive. Healthwatch Cumbria made a number of recommendations in the report, including recommendations regarding reviews of GP assessment and referral practices, and service provider procedure reviews. There were no service provider responses included in this report.

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General details

Report title 
Patient experience review of cancer services in Cumbria
Local Healthwatch 
Healthwatch Cumbria
Date of publication 
Thursday, 12 March, 2015
Date evidence capture began 
Wednesday, 1 October, 2014
Date evidence capture finished 
Monday, 27 October, 2014
Type of report 
Key themes 
Information providing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 

Details of health and care services included in the report

Secondary care services 
Cancer services

Details about conditions and diseases

Conditions or diseases 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.