Summary of report contentHealthwatch Cumbria carried out a survey to better understand the concerns of patients and families in relation to the delivery of cancer services. The survey covered the referral system, treatment, outpatient appointments, and environment and facilities. The survey was available online and the team also conducted visits to 4 clinics. The team received 228 responses in total. The findings highlighted several key issues, particularly with the referral system. It was noted that only 68% of respondents were seen by a specialist within 14 days and half of all respondents waited more than two weeks for a diagnosis confirmation. There were also several areas of concern raised in relation to treatment, with nearly 1 in 10 respondents feeling that their views were not taken into account when discussing treatment and nearly 1 in 5 respondents not being made aware of the long term effects of their treatment. Feedback on the environment and facilities was generally positive. Healthwatch Cumbria made a number of recommendations in the report, including recommendations regarding reviews of GP assessment and referral practices, and service provider procedure reviews. There were no service provider responses included in this report.
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Patient experience review of cancer services in Cumbria
Date of publication
Thursday, 12 March, 2015
Date evidence capture began
Wednesday, 1 October, 2014
Date evidence capture finished
Monday, 27 October, 2014
Type of report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Secondary care services
Conditions or diseases
Number of people who shared their views
All people 18 and over
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?