Patient Experience Report St Helens & Knowsley Trust Qtr 1 (2016/17)

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Summary of report content

This report is a regular quarterley report produced by Healthwatch Knowsley based on comments they received from the public regarding St Helens and Knowsley NHS Trust. This report covers Quarter One of 2016/2017. 31 comments were collected in this period. Sentiment was mixed and the comments related to the following areas: Discharge Facilities and Surrounding Communication Access to Services Staff Treatment and Care. Recommendations were made and a response from the trust was included in the report.

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General details

Report title 
Patient Experience Report St Helens & Knowsley Trust Qtr 1 (2016/17)
Local Healthwatch 
Healthwatch Knowsley
Date of publication 
Monday, 9 October, 2017
Date evidence capture began 
Friday, 1 April, 2016
Date evidence capture finished 
Thursday, 30 June, 2016
Type of report 
Report
Public opinion
Key themes 
Access
Building and facilities
Communication between staff and patients
Discharge
Quality of care
Quality of treatment
Staff attitudes
Healthwatch reference number 
Rep-1701

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
User stories
How was the information collected? 
Outreach

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Cardiology
Accident & emergency

Details of people who shared their views

Number of people who shared their views 
31
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.