Patient Experience Report St Helens & Knowsley Trust Qtr 1 (2016/17)Download (PDF 1.24MB)
Summary of report contentThis report is a regular quarterley report produced by Healthwatch Knowsley based on comments they received from the public regarding St Helens and Knowsley NHS Trust. This report covers Quarter One of 2016/2017. 31 comments were collected in this period. Sentiment was mixed and the comments related to the following areas: Discharge Facilities and Surrounding Communication Access to Services Staff Treatment and Care. Recommendations were made and a response from the trust was included in the report.
Would you like to look at:
Patient Experience Report St Helens & Knowsley Trust Qtr 1 (2016/17)
Date of publication
Monday, 9 October, 2017
Date evidence capture began
Friday, 1 April, 2016
Date evidence capture finished
Thursday, 30 June, 2016
Type of report
Building and facilities
Communication between staff and patients
Quality of care
Quality of treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Secondary care services
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Accident & emergency
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
What type of impact was determined?