Patient experience report: St Helens and Knowsley Hospital NHS TrustDownload (PDF 985KB)
Summary of report contentThis report has been compiled from comments received by Healthwatch St Helens captured through the following methods: Patient Experience comment cards completed at Healthwatch information stands Community based events Suggestion boxes and postcards in various community venues around the Borough Online submissions / comments from Patient Opinion Information, collected via Healthwatch St Helen between January and March 2017 will be shared with the hospital trust in this report. In total, 18 comments were collected. Healthwatch St Helens reported that there were more positive than negative comments received in this quarter, however they do urge the Trust to pay particular attention to the patient feedback around waiting times at Whiston Hospital.
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Patient experience report: St Helens and Knowsley Hospital NHS Trust
Healthwatch St Helens
Date of publication
Friday, 31 March, 2017
Date evidence capture began
Sunday, 1 January, 2017
Date evidence capture finished
Sunday, 31 March, 2019
Type of report
Communication between staff and patients
Food and nutrition
Quality of appointment
Quality of care
Quality of staffing
Waiting time to be seen once arrived at appointment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Minor injuries unit
Urgent and emergency care services
Accident & emergency
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?