Patient experience report Mental Health Services

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Summary of report content

Healthwatch Knowsley was established in April 2013 as the new independent community champion created to gather and represent the views of the Knowsley community. Healthwatch plays a role at both national and local level and makes sure that the views of the public and people who use services are taken into account. During the period for which the report relates 25 comments have been collated, which contain a combination of positive and negative comments about Knowsley Resource and Recovery Centre. These have been captured through direct patient experience feedback captured on the Healthwatch Knowsley patient feedback for and through a hospital specific survey. In addition to this a further 16 comments had been posted on Patient Opinion and these are included for completeness and to feed into the information process. At the Knowsley Resource and Recovery Centre the feedback about the activities, particularly the member of staff they are delivered by, is consistently good. This service is greatly appreciated by both the Service Users and their families, who all say that they would like the service to be extended with additional hours.

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General details

Report title 
Patient experience report Mental Health Services
Local Healthwatch 
Healthwatch Knowsley
Date of publication 
Thursday, 30 June, 2016
Date evidence capture began 
Thursday, 30 June, 2016
Date evidence capture finished 
Thursday, 30 June, 2016
Type of report 
Key themes 
Food and nutrition
Health promotion
Information providing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
User stories
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Mental health services 
Mental health crisis service
Mental health recovery service

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.