Summary of report content
This Patient Experience Report covers dentists in six London boroughs for the period July -December 2020: Healthwatch Bromley, Ealing, Hammersmith & Fulham, Hounslow, Lewisham, and Waltham Forest.
The Patient Experience Data Collection Programme comprises ongoing in-person/telephone data collection and the Digital Feedback Centre which gather patient experiences, all of which will be presented as they are received and considered as valid community opinion.
In adapting to these challenging new circumstances, these local Healthwatch developed and introduced a new model for the Patient Experience Programme, involving the collection of feedback via Zoom engagement sessions and collating existing online reviews from relevant platforms, such as NHS.uk, Care Home, Google reviews and Care Opinion. In total, 2,255 reviews were collected.
Dentists have performed well for Q2 & Q3 2020/21 across the boroughs. Staff Attitudes, Treatment and Professionalism remain key areas for dentists to maintain high standards. During the Covid-19 pandemic patients are more aware of cleanliness and sanitised protective equipment in dentists and this was commented on frequently.
No recommendations were made in this report.