Summary of report content
This report details experiences of Dental Services shared by patients between March 2020— February (16th) 2021, during this period a total of 25 comments have been received. The comments have been collected and analysed using the Healthwatch Knowsley Feedback Centre. This web based tool enables members of the public to rate the services that they use and provides real time analysis of the feedback, enabling early identification of trends and issues.
Overall from the 25 comments received dental services scored an average rating of just over 3 stars, which is rated as OK. In terms of individual ratings, they range 2.5 stars—4 stars.
The report also includes information collated from the signposting and information service, which is provided by Healthwatch Knowsley, during this period Healthwatch Knowsley have also received 20 signposting requests relating to dental care.
The theme that received the most mentions within the comments received was Access to Services (14 comments), with a majority (71%) of negative comments. Treatment and Care (14 comments) was the most highly rated, with a majority (64%) positive comments.
75% of the comments received regarding communication were negative, comments relating to staff were mixed with both positive and negative, there were 3 comments received relating to administration, all of which were negative.