Patient Experience Report: Dental Services

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Summary of report content

This report details experiences of Dental Services shared by patients between March 2020— February (16th) 2021, during this period a total of 25 comments have been received. The comments have been collected and analysed using the Healthwatch Knowsley Feedback Centre. This web based tool enables members of the public to rate the services that they use and provides real time analysis of the feedback, enabling early identification of trends and issues.

Overall from the 25 comments received dental services scored an average rating of just over 3 stars, which is rated as OK. In terms of individual ratings, they range 2.5 stars—4 stars.

The report also includes information collated from the signposting and information service, which is provided by Healthwatch Knowsley, during this period Healthwatch Knowsley have also received 20 signposting requests relating to dental care.

The theme that received the most mentions within the comments received was Access to Services (14 comments), with a majority (71%) of negative comments. Treatment and Care (14 comments) was the most highly rated, with a majority (64%) positive comments.

75% of the comments received regarding communication were negative, comments relating to staff were mixed with both positive and negative, there were 3 comments received relating to administration, all of which were negative.

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General details

Report title 
Patient Experience Report: Dental Services
Local Healthwatch 
Healthwatch Knowsley
Date of publication 
Thursday, 8 April, 2021
Date evidence capture began 
Sunday, 1 March, 2020
Date evidence capture finished 
Tuesday, 16 February, 2021
Key themes 
Access
Booking appointments
Cancellation
Communication between staff and patients
Digitalisation of services
Information providing
Quality of care
Service closure
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment

Methodology and approach

Primary research method used 
Observation

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)

Details of people who shared their views

Number of people who shared their views 
45
Does the information include public's views? 
Yes
What was the main sentiment of the people who shared their views? 
Negative

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.