Patient Experience Report Aintree University Hospital Quarter Three 2013/14

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Summary of report content

This report is a regular quarterley report produced by Healthwatch Knowsley based on comments they receive from the public regarding Aintree University Hospital NHS Foundation Trust. This report covers Quarter Three of 2013/2014. 24 comments were collected in this period. Sentiment was mixed and the comments related to the following areas: Inpatient, Outpatient, A&E, Day Case, Visiting. The following recommendations were made: Waiting times There are still reports of long waits and cancelled operations. A policy should be put in place to ensure that appointments are not repeatedly cancelled See comments: Staff Attitudes Although 75% if people rated the Trusts either exceptional or exceeding their requirements, there are still reports of some patients feeling that the attitude of the staff did not meet expectations All patients should be treated in a manner that makes them feel comfortable during their visit or stay. No response from the provider included in this report.

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General details

Report title 
Patient Experience Report Aintree University Hospital Quarter Three 2013/14
Local Healthwatch 
Healthwatch Knowsley
Date of publication 
Thursday, 23 November, 2017
Date evidence capture began 
Sunday, 12 May, 2013
Date evidence capture finished 
Wednesday, 11 December, 2013
Type of report 
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Quality of treatment
Staff attitudes
Waiting time to be seen once arrived at appointment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
How was the information collected? 
Engagement Event

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Day care
Accident & emergency

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.