Patient Experience Report Aintree University Hospital Quarter Three 2013/14Download (PDF 1.76MB)
Summary of report contentThis report is a regular quarterley report produced by Healthwatch Knowsley based on comments they receive from the public regarding Aintree University Hospital NHS Foundation Trust. This report covers Quarter Three of 2013/2014. 24 comments were collected in this period. Sentiment was mixed and the comments related to the following areas: Inpatient, Outpatient, A&E, Day Case, Visiting. The following recommendations were made: Waiting times There are still reports of long waits and cancelled operations. A policy should be put in place to ensure that appointments are not repeatedly cancelled See comments: Staff Attitudes Although 75% if people rated the Trusts either exceptional or exceeding their requirements, there are still reports of some patients feeling that the attitude of the staff did not meet expectations All patients should be treated in a manner that makes them feel comfortable during their visit or stay. No response from the provider included in this report.
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Patient Experience Report Aintree University Hospital Quarter Three 2013/14
Date of publication
Thursday, 23 November, 2017
Date evidence capture began
Sunday, 12 May, 2013
Date evidence capture finished
Wednesday, 11 December, 2013
Type of report
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Quality of treatment
Waiting time to be seen once arrived at appointment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Secondary care services
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Accident & emergency
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?