Summary of report content
Healthwatch Knowsley was established in April 2013 as the new independent community champion created to gather and represent the views of the Knowsley community. Healthwatch plays a role at both national and local level and makes sure that the views of the public and people who use services are taken into account. During the period for which the report relates 106 comments have been collated, which contained a combination of positive and negative comments. The service areas this report relates to are Accident and Emergency, After Care, Cancer Services, Inpatient Care, Mental Health, Ophthalmology, Orthopaedics, Outpatients and Urology. The key themes in relation to these services include Care & Compassion,Dignity, Hygiene, Nutrition/Hydration, Communication, Waiting for appointment, Waiting at appointment, Discharge, Accessibility, Quality/Safety, Staff Attitudes and Coordination of services. The report contains 1 recommendation specific to long waiting times at A and E.Would you like to look at:
Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.