Healthwatch Bromley report on an analysis of patient experiences for the period April to June 2021. During this period they collected 632 experiences.
Nearly two thirds were positive and over a quarter were negative.
The category with the highest number of reviews recorded is GP surgery (148), followed by Dentist (128), Children & Young People – SEND (109) and Hospital (55). The service-type with the lowest number of reviews recorded is Urgent Care (9).
GP services received the most reviews this quarter (148). Of these, 51% (75) were negative, 5% (8) were neutral, and 44% (65) were positive. Dentist services received the second highest number of reviews this quarter (128). Of these 5% (7) were negative, and 95% (121) were positive. Children and Young People – SEND received the third highest number of reviews this quarter (109). Of these 52% (57) were negative, 24% (26) were neutral, and 24% (26) were positive. Hospital received the fourth highest number of reviews this quarter (55). Of these 26% (14) were negative, 5% (3) were neutral and 69% (38) were positive.
Patient Experience Q1 2021/2022
Date evidence capture began
Date evidence capture finished
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Integration of services
Waiting times and lists for treatment
Was the work undertaken at the request of another organisation?
Primary research method used
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
Mental health services
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Urgent and emergency care services
Number of people who shared their views
Asian / Asian British
Black/ African / Caribbean / Black British
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?