Summary of report content
Healthwatch Bromley report on an analysis of patient experiences for the period April to June 2021. During this period they collected 632 experiences.
Nearly two thirds were positive and over a quarter were negative.
The category with the highest number of reviews recorded is GP surgery (148), followed by Dentist (128), Children & Young People – SEND (109) and Hospital (55). The service-type with the lowest number of reviews recorded is Urgent Care (9).
GP services received the most reviews this quarter (148). Of these, 51% (75) were negative, 5% (8) were neutral, and 44% (65) were positive. Dentist services received the second highest number of reviews this quarter (128). Of these 5% (7) were negative, and 95% (121) were positive. Children and Young People – SEND received the third highest number of reviews this quarter (109). Of these 52% (57) were negative, 24% (26) were neutral, and 24% (26) were positive. Hospital received the fourth highest number of reviews this quarter (55). Of these 26% (14) were negative, 5% (3) were neutral and 69% (38) were positive.
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Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.