Summary of report content
To give the CCG Governing Body an overview of the current patient experience being collected by Healthwatch Knowsley and the actions being taken in response to them. 782 were received and collated by Healthwatch Knowsley. These related to services including, Care Homes, Community Services, Dentist, GP, Hospital, Mental Health, Optician, Other and Pharmacy. Overall, 173 responses rated the services as excellent, 59 good, 41 not good, 33 ok, 12 poor. Healthwatch Knowsley captured the views of the public through roadshow activities, community activities, focus groups, social media and surveys. Future reports will focus on the exceptions in services, both good and bad and any emerging trends that are coming through.Would you like to look at:
Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.