Patient experience of Outpatient Services at James Cook University HospitalDownload (PDF 1.7MB)
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Patient experience of Outpatient Services at James Cook University Hospital
Healthwatch Redcar & Cleveland
Date of publication
Friday, 1 September, 2017
Date evidence capture began
Tuesday, 29 August, 2017
Date evidence capture finished
Thursday, 14 September, 2017
Type of report
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Quality of appointment
Quality of care
Quality of staffing
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Acute services with overnight beds
Obstetrics & gynaecology
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?