Patient experience at London North West London University Healthcare sitesDownload (PDF 1.08MB)
Summary of report content
Would you like to look at:
Patient experience at London North West London University Healthcare sites
Date of publication
Monday, 4 March, 2019
Date evidence capture began
Monday, 6 February, 2017
Date evidence capture finished
Monday, 11 February, 2019
Type of report
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Digitalisation of services
Quality of care
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?