Patient Experience of Electronic Prescription Service in North Somerset

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Summary of report content

In 2016, Healthwatch North Somerset completed an evaluation of Electronic Prescription Service (EPS). It was recognised that prescription services, and in particular the Electronic Prescription Service adopted by GPs, was mentioned several times in the period between April and June 2016 and on that basis it was recommended that more feedback was collected on this specific topic to gauge public understanding of the system. A total of 27 responses (14 negative and 13 positive) survey responses are attributed directly to the Electronic Prescription Service. The aim was to summarise the feedback received by local people with regard to the EPS system, to identify any lack of understanding and to provide clarification of the system. The findings include these below: • Clear information would enable patients to decide if they would benefit from using the Electronic Prescription Service. • Clear information would enable patients to make informed choices about the management of their prescriptions and medications. • The service may especially benefit the older populations of the county if they live in rural areas. Healthwatch North Somerset recommends the following based on the feedback received by the public. • Recommend raising awareness of the public on the Electronic Prescription Service including prominent publicity in GP surgeries and pharmacies to dispel the myths surrounding the system and aid greater understanding. At the time of being published the report contained no response to the finding shared with the Local Pharmaceutical Committee, North Somerset Council, North Somerset Clinical Commissioning Group and North Somerset Community Partnership (NSCP).

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General details

Report title 
Patient Experience of Electronic Prescription Service in North Somerset
Local Healthwatch 
Healthwatch North Somerset
Date of publication 
Monday, 26 September, 2016
Date evidence capture began 
Monday, 26 September, 2016
Date evidence capture finished 
Monday, 26 September, 2016
Type of report 
Patient experience
Service evaluation
Key themes 
Communication between staff and patients
Digitalisation of services
Quality of treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Engagement event
Unstructured Interview
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.