Patient Engagement Day report: Royal Preston Hospital, Accident and emergency department

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Summary of report content

Healthwatch Lancaster twice visited the accident and emergency department of the Royal Preston hospital, which is part of Lancashire Teaching Hospital NHS Foundation Trust, to survey patients about their experience. The aim was to gather patients’ views on the accessibility of the hospital A&E and the quality of care provided whilst also attempting to pick up on appropriate use of A&E. The report found that of the 20 people spoken to, 19 were pleased with the service they had received. There are no recommendations in the report, but it does contain a response from the service provider.

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General details

Report title 
Patient Engagement Day report: Royal Preston Hospital, Accident and emergency department
Local Healthwatch 
Healthwatch Lancashire
Date of publication 
Friday, 13 January, 2017
Date evidence capture began 
Thursday, 8 December, 2016
Date evidence capture finished 
Friday, 13 January, 2017
Type of report 
Report
Key themes 
Access
Administration
Admission
Car parking access
Car parking charges
Cleanliness hygiene and infection control
Communication between staff and patients
Diagnosis
Information providing
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Waiting time to be seen once arrived at appointment
Healthwatch reference number 
Rep-1039

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
N/A
Primary research method used 
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Urgent and emergency care services 
Accident & emergency

Details of people who shared their views

Number of people who shared their views 
20
Age group 
Not known
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.