Patient Engagement Day report: Royal Preston Hospital, Accident and emergency department
Download (PDF 1.71MB)Summary of report content
Healthwatch Lancaster twice visited the accident and emergency department of the Royal Preston hospital, which is part of Lancashire Teaching Hospital NHS Foundation Trust, to survey patients about their experience. The aim was to gather patients’ views on the accessibility of the hospital A&E and the quality of care provided whilst also attempting to pick up on appropriate use of A&E. The report found that of the 20 people spoken to, 19 were pleased with the service they had received. There are no recommendations in the report, but it does contain a response from the service provider.Would you like to look at:
Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.