Patient engagement day: Chorley and South Ribble Hospital Urgent Care and Accident and Emergency Department

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Summary of report content

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General details

Report title 
Patient engagement day: Chorley and South Ribble Hospital Urgent Care and Accident and Emergency Department
Local Healthwatch 
Healthwatch Lancashire
Date of publication 
Tuesday, 23 May, 2017
Date evidence capture began 
Thursday, 16 February, 2017
Date evidence capture finished 
Friday, 3 March, 2017
Type of report 
Other
Patient experience
Healthwatch reference number 
156271

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Engagement event
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Secondary care services 
Accident & emergency
Urgent and emergency care services 
Accident & emergency
Urgent care services

Details about conditions and diseases

Types of disabilities 
Not known
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
31
Age group 
All
Gender 
All
Ethnicity 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.