Patient, carer, service User experiences – July 2018

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Summary of report content

This report created by Healthwatch Lincolnshire provides a monthly summary report for all patient, carer and service user experiences received during July 2018. The experiences reported are those of the patients and not of Healthwatch. Healthwatch Lincolnshire report all individually raised experiences directly to health and care service providers, this enables providers of Health QND Care services to be aware of the comments raised about their services and respond to any specific questions raised. Where questions have been asked of providers, Healthwatch Lincolnshire - requirement is for 20-day provider response. Where questions have been raised with service providers Healthwatch Lincolnshire have included provider responses in this report, where received. Healthwatch has a legal requirement to ask for responses within a 20-working day period. The report contains 157 pieces of feedback.

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General details

Report title 
Patient, carer, service User experiences – July 2018
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Wednesday, 1 August, 2018
Date evidence capture began 
Wednesday, 1 August, 2018
Date evidence capture finished 
Wednesday, 1 August, 2018
Type of report 
Key themes 
Booking appointments
Building and facilities
Car parking access
Communication between staff and patients
Health promotion
Information providing
Quality of appointment
Quality of care
Quality of regulation
Quality of staffing
Quality of treatment
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
User stories
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Accident & emergency
Mental health services 
Community mental health team (CMHT)

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.