Summary of report contentHealthwatch Birmingham conducted an investigation based on Enter and View visits to four nursing and residential homes. These visits helped Healthwatch Birmingham respond to Birmingham City Council’s (BCC) consultation on its proposed Adult Social Care Commissioning Strategy. The report has helped improve the process for BCC and BCC-funded providers to hear the views of service users and their relatives and carers. As a result, BCC is considering the options for independent review of residents’ involvement to assure the quality of feedback mechanisms that providers have in place. Healthwatch Birmingham is: running two workshops for service providers based on Healthwatch Birmingham’s Patient and Public Involvement Quality Standard (Autumn 2018); being provided with opportunities by BCC to increase the number of providers using Healthwatch Birmingham online; working with BCC to ensure they have real-time access to the feedback that is shared through a feedback widget; and has agreed pathways to escalate concerns of a serious nature with Birmingham City Council.
Would you like to look at:
Patient and public involvement in nursing and residential homes
Date of publication
Thursday, 11 April, 2019
Type of report
Impact or progress
Communication between staff and patients
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?