Patient and public involvement in nursing and residential homes

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Summary of report content

Healthwatch Birmingham conducted an investigation based on Enter and View visits to four nursing and residential homes. These visits helped Healthwatch Birmingham respond to Birmingham City Council’s (BCC) consultation on its proposed Adult Social Care Commissioning Strategy. The report has helped improve the process for BCC and BCC-funded providers to hear the views of service users and their relatives and carers. As a result, BCC is considering the options for independent review of residents’ involvement to assure the quality of feedback mechanisms that providers have in place. Healthwatch Birmingham is: running two workshops for service providers based on Healthwatch Birmingham’s Patient and Public Involvement Quality Standard (Autumn 2018); being provided with opportunities by BCC to increase the number of providers using Healthwatch Birmingham online; working with BCC to ensure they have real-time access to the feedback that is shared through a feedback widget; and has agreed pathways to escalate concerns of a serious nature with Birmingham City Council.

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General details

Report title 
Patient and public involvement in nursing and residential homes
Local Healthwatch 
Healthwatch Birmingham
Date of publication 
Thursday, 11 April, 2019
Type of report 
Impact or progress
Key themes 
Communication between staff and patients
Complaints procedure
Public involvement
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not known
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.