Oxfordshire Military Families

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Summary of report content

Healthwatch Oxfordshire investigated the experiences of 87 family members living in military bases using questionnaires about accessing health services. 

The report found that although information is available, it is not always obvious where to look. Families found it difficult to register with NHS dental practices due to the frequency of relocations and, thus, not having documentation as proof of address. Respondents gave positive feedback in relation to their experiences of using local general practices. Respondents reported that they used a variety of health and social care services and had positive experiences. The most popular source of mental health support was Talking Space, a free service provided by the NHS.

Two recommendations were made in the report, including: information for new families about accessing local health services and the registration processes would be beneficial; and advising and providing documentation to new families in order to complete this process. 

The service provider responded to these recommendations.

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General details

Report title 
Oxfordshire Military Families
Local Healthwatch 
Healthwatch Oxfordshire
Date of publication 
Monday, 6 January, 2020
Date evidence capture began 
Monday, 2 September, 2019
Date evidence capture finished 
Thursday, 14 November, 2019
Type of report 
Key themes 
Booking appointments
Cost of services
Digitalisation of services
Health promotion
Information providing
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Optometry services
Secondary care services 
Social care services 
Home care / domiciliary care
Urgent and emergency care services 
Accident & emergency
NHS 111

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Specific ethnicity if known 
English/Welsh/Scottish/Northern Irish/British
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.