An overview of local people's views and awareness of change in health and social care in Sutton

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Summary of report content

Following a period of planning and implementation of significant changes to services in Sutton, particularly around changes to NHS services, Healthwatch Sutton sought the views of 142 local people about health and social care in the borough via a survey. They ran the same survey in 2018 and compared the results to see if there was any change.

The report found that the majority of respondents agreed that hospital (70%) and GP services (64%) were effectively run. People often responded more negatively in regard to health and social care services, compared to the 2018 results. Responses were evenly split when asked if people were aware that GPs were working together in groups called Primary Care Networks. 

No recommendations were made in this report. 

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General details

Report title 
An overview of local people's views and awareness of change in health and social care in Sutton
Local Healthwatch 
Healthwatch Sutton
Date of publication 
Tuesday, 26 May, 2020
Date evidence capture began 
Thursday, 10 October, 2019
Date evidence capture finished 
Monday, 13 January, 2020
Type of report 
Report
Key themes 
Access
Information providing
Service closure
Service delivery organisation and staffing
Healthwatch reference number 
Rep-7535

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of people who shared their views

Number of people who shared their views 
142
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.