Overview of all experience of services from April – June 2020

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Summary of report content

Healthwatch Derby conducted a survey with 113 people during April to June 2020 to evaluate experiences of services during the pandemic.

The report found that the majority of people had positive experiences of virtual appointments with their GPs. People reported positive experiences when using pharmacies for prescriptions and advice. Acute services also had positive reviews around treatments, feeling safe, and communication. 2 people raised issues around not knowing when their treatment/surgery would be re-starting/re-scheduled and 3 people mentioned that they had had referrals to secondary care but were unaware on when this would be happening.

There were no recommendations made in this report. 

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General details

Report title 
Overview of all experience of services from April – June 2020
Local Healthwatch 
Healthwatch Derby
Date of publication 
Thursday, 19 November, 2020
Date evidence capture began 
Wednesday, 1 April, 2020
Date evidence capture finished 
Tuesday, 30 June, 2020
Type of report 
Report
Key themes 
Access
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Health promotion
Information providing
Lifestyle and wellbeing
Medication
Prescription
Quality of care
Support
Healthwatch reference number 
Rep-7932

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice
Secondary care services 
Acute services without overnight beds / listed acute services with or without overnight beds
Mental health services 
Community mental health team (CMHT)
Social care services 
Adult social care
Urgent and emergency care services 
Accident & emergency

Details of people who shared their views

Number of people who shared their views 
113
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.