Our hospital, our care, our future

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Summary of report content

In January 2021, Healthwatch Dudley teamed up with The Dudley Group NHS Foundation Trust, for a friendly online conversation with local people about the future of local hospital and community health services. Plans are being made for the coming five years and the Trust wanted to ask what worked well, where the gaps are; how things could be improved and priorities for local communities. 45 people took part.

People praised the Covid vaccination programme, NHS 111 First, the setting up of long Covid support, the importance of services continuing during the pandemic and precise times for appointments.  People acknowledged the pressures on staff and restrictions on hospital visiting, including at the end of life.

When asked what would make things better, people wanted improvements to the hospital discharge process to make it smoother and to ensure that people got the support they needed.  People felt that there would be an increased demand for mental health services after the pandemic.  There were a lot of comments about the need for communications to be improved, including between GPs and the hospital.  Deaf people wanted better access to interpreters.  There were concerns about access to dementia care.

There were lots of suggestions for priorities for the future including deaf awareness training for staff.

The report concludes with a response from the Trust, particularly committing itself to taking action on the communication issues.

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General details

Report title 
Our hospital, our care, our future
Local Healthwatch 
Healthwatch Dudley
Date of publication 
Wednesday, 28 April, 2021
Date evidence capture began 
Friday, 1 January, 2021
Date evidence capture finished 
Sunday, 31 January, 2021
Key themes 
Access
Administration
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Discharge
Health protection
Holistic support
Interpreters
Patient records
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Service Provider
If this work has been done in partnership, who is the partner? 
The Dudley Group NHS Foundation Trust
Primary research method used 
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Secondary care services 
Dementia
Inpatient care
Outpatients
Community services 
Community healthcare and nursing services

Details about conditions and diseases

Types of disabilities 
Hearing
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
45
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
What was the main sentiment of the people who shared their views? 
Mixed

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.