Opening the door exploring the quality and safety of care delivered at home

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Summary of report content

Healthwatch Warrington has worked collaboratively with local partners to provide a critical window into the care that people receive ‘behind closed doors’. In total, 135 survey responses from home care recipients (participants) were obtained (a response rate of around 23%). This study has given a snapshot glance into the safety and quality of home care in the local area, from the perspective of those receiving these services (arranged through the local council). Most participants were satisfied with the home care they receive and felt safe, which is very encouraging. In particular, participants appreciated the professionalism and compassion that their carers showed towards them. These relationships make a big difference to ensuring the comprehensive wellbeing of care recipients, beyond simply meeting their basic care requirements. On suggestion, there are certain elements of home care that participants felt could be made better, in some cases: care Plans, consistency and training of carers, recording and reporting of safeguarding incidents, medicines management, communication, flexibility, length and timeliness of appointments. There was no recommendations reported.

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General details

Report title 
Opening the door exploring the quality and safety of care delivered at home
Local Healthwatch 
Healthwatch Warrington
Date of publication 
Friday, 1 July, 2016
Date evidence capture began 
Friday, 1 July, 2016
Date evidence capture finished 
Friday, 1 July, 2016
Type of report 
Report
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Health promotion
Information providing
Lifestyle and wellbeing
Quality of care
Healthwatch reference number 
Rep-6266

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Home care / domiciliary care

Details of people who shared their views

Number of people who shared their views 
135
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.