Online survey: information, advice and support needs about COVID-19 in the Royal Borough of Windsor & Maidenhead

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Summary of report content

Healthwatch Windsor, Ascot and Maidenhead undertook an online survey to understand local people’s information and advice needs in the current Covid-19 pandemic. They received 93 responses.

Most people (74%) felt well informed about what they needed to do to keep themselves and their families safe and healthy.  People wanted more information on a wide variety of topics, the most popular being clarification of social distancing guidance. Most people were getting their information from TV and online.  People anticipated needing most support about food and supplies, medication and financial support.

There were no recommendations.

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General details

Report title 
Online survey: information, advice and support needs about COVID-19 in the Royal Borough of Windsor & Maidenhead
Local Healthwatch 
Healthwatch Windsor, Ascot & Maidenhead
Date of publication 
Monday, 27 April, 2020
Date evidence capture began 
Tuesday, 24 March, 2020
Date evidence capture finished 
Friday, 17 April, 2020
Type of report 
Key themes 
Food and nutrition
Health protection
Information providing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Website Feedback
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details about conditions and diseases

Conditions or diseases 
Cardiovascular conditions

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.