Older adults with care needs integrated care

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Summary of report content

Healthwatch Tower Hamlets has, over the last 12 months, carried out a research project on the experiences of adults with social and health care needs in the borough including domiciliary care, home adaptations for people living with as disability or reduced mobility, sheltered housing, community services such as day entres or older people’s clubs and medical services such as district nurses, chiropody, GPs and hospital services. In order to engage with tower hamlets residents on their care needs they carried out a variety of research activities.Healthwatch Tower Hamlets engaged with over 400 adults in Tower Hamlets to gather their experience of integrated social and health care services. Their overarching recommendation is to consider developing Integrated Care Clinics for people with similar care needs or conditions based in their GP Practice or at Mile End Hospital. They could meet regularly for clinical care, information and peer support with the aim to both empower people to manage their care and also to provide them with local networks.

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General details

Report title 
Older adults with care needs integrated care
Local Healthwatch 
Healthwatch Tower Hamlets
Date of publication 
Tuesday, 1 January, 2019
Date evidence capture began 
Monday, 1 January, 2018
Date evidence capture finished 
Monday, 31 December, 2018
Type of report 
Report
Key themes 
Communication between staff and patients
Continuity of care
Cost of services
Engagement
Health promotion
Health protection
Information providing
Quality of regulation
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-7298

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Structured interview
Survey
User stories
How was the information collected? 
Consultation Responses
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Social care services 
Adult social care
Assisted living
Day care (social care services)
Extra care housing services
Home care / domiciliary care

Details of people who shared their views

Number of people who shared their views 
424
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.