October Intelligence Report

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Summary of report content

Healthwatch Hull reports on its intelligence received during October 2020. The report also provides details of the types of services and the nature of the concerns and compliments that members of the public reported.

The services highlighted from the intelligence are as follows:

  • GP Surgeries
  • Dentists
  • Hospital
  • Other Services


The report also summarises some of the themes/trends that the public have raised with Healthwatch that have begun to emerge since January 2020. 

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General details

Report title 
October Intelligence Report
Local Healthwatch 
Healthwatch Kingston Upon Hull
Date of publication 
Monday, 14 December, 2020
Date evidence capture began 
Thursday, 1 October, 2020
Date evidence capture finished 
Saturday, 31 October, 2020
Type of report 
Public opinion
Key themes 
Quality of appointment
Quality of care
Quality of staffing
Staff attitudes
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.