October 2021 Insight Bulletin

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Summary of report content

Healthwatch Surrey report on a selection of the feedback they received from the public in October 2021. The themes highlighted in this month’s bulletin are:

  • Experiences of good care from the people of Surrey
  • Findings from Healthwatch Surrey’s research into carers’ experiences of discharge from hospital
  • Delays along the treatment pathway
  • Children and families falling between gaps when seeking help for mental health concerns
  • Low levels of concern about vaccine availability

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General details

Report title 
October 2021 Insight Bulletin
Local Healthwatch 
Healthwatch Surrey
Date of publication 
Thursday, 28 October, 2021
Date evidence capture began 
Friday, 1 October, 2021
Date evidence capture finished 
Thursday, 28 October, 2021
Key themes 
Quality of care
Service delivery organisation and staffing
Staff attitudes
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Nutrition and dietetics
Mental health services 
Child and adolescent mental health services (CAMHS)
Eating disorder services
Urgent and emergency care services 
Accident & emergency

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.