NSFT Annual Engagement Exercise 2021

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Summary of report content

This report presents the results of engagement activities carried out by Healthwatch Norfolk in support of Norfolk and Suffolk Foundation Trust’s ‘Annual Engagement Exercise’ 2021. Engagement was carried out in January to March 2021.

The project aimed to gather feedback from socially marginalised groups who may be more at risk of mental health difficulties to explore how they thought mental health services could better support people to live their dreams, hopes and ambitions.

Healthwatch Norfolk held six online focus groups and ran a survey alongside the sessions. Three additional sessions were held with refugees and asylum seekers as part of a secondary project. Eight key themes emerged from the research.

  1. Information about services should be shared in many different places and formats, to raise awareness in different groups.
  2. Mental health stigma is an important factor in why people may not use mental health services.
  3. People have negative experiences of mental health services and lack confidence in them.
  4. Access to services is easier if there are fewer bureaucratic stages to go through.
  5. Having a range of different therapies, support etc available is important, to suit different needs and desires.
  6. Peer support from friends and family is crucial to good mental wellbeing.
  7. Staff in mental health services need to be appropriately trained in understanding the needs and experiences of marginalised groups.
  8. Continuity of care requires addressing.

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General details

Report title 
NSFT Annual Engagement Exercise 2021
Local Healthwatch 
Healthwatch Norfolk
Date of publication 
Wednesday, 31 March, 2021
Date evidence capture began 
Friday, 8 January, 2021
Date evidence capture finished 
Sunday, 14 March, 2021
Key themes 
Continuity of care
Health inequalities
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff training
Other information of note about this report 
Young Carers

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other local body
If this work has been done in partnership, who is the partner? 
Norfolk and Suffolk Foundation Trust
Primary research method used 
Focus group
Unstructured Interview
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Mental health services 
Learning disability service
Psychiatry / mental health (other services)
Social care services 
Assisted living
Community services 
Community based services for people with a learning disability
Community based services for people with mental health needs

Details of people who shared their views

Other population characteristics 
Refugees or asylum seekers
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.