November Intelligence Report

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Summary of report content

The report also provides details of the types of services and the nature of the concerns and compliments that members of the public reported to Healthwatch during the month of November.

The services highlighted from the intelligence are as follows:

  • GP Surgeries
  • Hospital
  • Local Authority
  • Other Services

 

The report also summarises some of the themes/trends that the public have raised with Healthwatch that have begun to emerge since January 2020. 

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General details

Report title 
November Intelligence Report
Local Healthwatch 
Healthwatch Kingston Upon Hull
Date of publication 
Monday, 14 December, 2020
Date evidence capture began 
Sunday, 1 November, 2020
Date evidence capture finished 
Monday, 30 November, 2020
Type of report 
Report
Public opinion
Key themes 
Administration
Cleanliness hygiene and infection control
Communication between staff and patients
Medication
Other
Quality of care
Quality of treatment
Staff attitudes
Support

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

What was the main sentiment of the people who shared their views? 
Mixed

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.