Summary of report content
The feedback presented in this report represents 263 responses from the following sources:
- Calls and emails to Healthwatch Greenwich from Greenwich residents and service users
- Meetings between Healthwatch Greenwich and groups of Greenwich service users
- Conversations as seen on social media and community platforms
- Online reviews of services
Key themes included in this report:
- Positive experiences of Covid-19 booster vaccinations
- Mixed reports of experiences at GPs, with long waiting times and difficulties resulting from virtual appointments.
- Difficulty getting timely appointments at GPs resulting in patients using NHS 111 or A&E
- Service users report having to follow up multiple times for prescriptions to be sent to their pharmacy on time.
- Long waiting times at emergency departments
- Concerns about a lack of staffing available to support for patients living with dementia
- Difficulty registering with a dentist
This report contains a number of case studies illustrating these experiences.
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Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.