North Somerset public meeting GP good practice report

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Summary of report content

Access to, and the services provided by GP practices in North Somerset are important issues for the public in North Somerset and as a primary care service, GP practices are the health service that the majority of the population access on an ongoing basis. Feedback indicates that GP services is the highest priority and is the most important issue for members of the public in North Somerset. Healthwatch North Somerset intelligence suggests that there are significant differences between GP practices in terms of opening times, how appointments can be booked, services offered at the practice and the general satisfaction of their patients with the service. Healthwatch North Somerset has also identified there is a lack of awareness around the relatively new 111 service, its functions and purpose, coupled with some expressions of dissatisfaction around the service provided and confusion about it. The public meeting aimed to clarify some of these issues and also served as a means of Healthwatch North Somerset gathering further intelligence around primary care issues. The meeting was attended by approximately 45 members of the public who were each given a pack which included feedback forms and information about Healthwatch North Somerset. There was a table of information available about Healthwatch North Somerset and a table of information from the speakers for the public to pick up. The subject of the meeting and the individual presentations generated a great deal of interest and ensuing lively question and answer sessions. Healthwatch North Somerset has identified there is a lack of awareness by the public about issues such as antibiotics for colds which could be tackled through public awareness campaigns. The public also lacked an understanding of the 111 service, its functions and purpose, coupled with some expressions of dissatisfaction around the service provided and confusion about it. The public meeting aimed to clarify some of these issues and also served as a means for Healthwatch North Somerset to gather further intelligence around primary care issues and gain a fuller understanding of the issues that are of concern to the public. This meeting will be followed by a Healthwatch North Somerset GP Practice survey which aims to identify more fully the picture of ‘Good Practice’ in North Somerset GP Practices.

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General details

Report title 
North Somerset public meeting GP good practice report
Local Healthwatch 
Healthwatch North Somerset
Date of publication 
Tuesday, 24 June, 2014
Date evidence capture began 
Tuesday, 24 June, 2014
Date evidence capture finished 
Tuesday, 24 June, 2014
Type of report 
Enter and view
Key themes 
Engagement
Information providing
Healthwatch reference number 
Rep-6700

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
45
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.