North London urgent emergency care partnership engagement summary

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Summary of report content

This report summarises a year-long programme of engagement undertaken in 2017/18 by the five local Healthwatch in the North London Partners area. It is in three sections, summarising the local engagement on different topics, a co-design event on 7 day services and the input of a reference group of local citizens. The North London Partners Urgent and Emergency Care Programme is focused around four broad work-streams: Integrated urgent care, admissions avoidance, simplified discharge, last phase of life. The first of these, integrated urgent care, was the subject of a major programme of engagement in previous years, so was not included as a specific topic in the work for 2017/18. Healthwatch spoke to 109 people, 38 via telephone surveys and 71 via face-to-face surveys. Participants were mainly Islington, Haringey and Enfield residents using North Middlesex Hospital, Royal Free London, Whittington Health and UCLH. To support the engagement programme and to ensure that it has impact, a Citizen’s Reference Group was set up. The group will continue over 2018. They will be monitoring the implementation of the codesigned project action plans, and helping to design further engagement on implementation of the programme.

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General details

Report title 
North London urgent emergency care partnership engagement summary
Local Healthwatch 
Healthwatch Barnet
Healthwatch Camden
Healthwatch Enfield
Healthwatch Haringey
Healthwatch Islington
Date of publication 
Monday, 1 January, 2018
Date evidence capture began 
Monday, 1 January, 2018
Date evidence capture finished 
Monday, 1 January, 2018
Type of report 
Key themes 
Booking appointments
Information providing
Quality of care
Quality of treatment
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.