NHS Rehabilitation Centre report

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Summary of report content

Healthwatch Nottingham and Nottinghamshire were commissioned by Nottingham and Nottinghamshire Integrated Care System (ICS) to find out from people with protected characteristics and health inclusion groups what their views were about moving the current rehabilitation services based at Linden Lodge, City Hospital, Nottingham to The NHS Rehabilitation Centre, Stanford Hall Estate, Loughborough. Ninety-one telephone interviews were carried out over a seven week period using a survey designed in conjunction with the ICS.

Two thirds felt there would be a need for mental as well as physical rehabilitation and 15 require ongoing support with their existing mental health condition.

Parents with babies want to be able to share a room with them and assistance provided if required. For people who have other dependents e.g. older parents, on site social care advice would be helpful.

Over half of the people would like their own room, over one third their own bathroom and nearly a quarter would like a TV. Sharing a room for company was important to 17 people as was a homely space for 14. Being able to accommodate visiting children and family in their room was also an important consideration for some. More than half would like some sort of privacy; staff knocking before entry was requested by 17 people, and a confidential place to discuss their health was also needed.

Accessing outside space was a necessity for over two thirds of people for fresh air, exercise, and to maintain good mental health. In addition over one fifth of people would like to be able to go off site, with assistance if necessary.

While over a half of people had no special dietary requirements the rest would like a choice at each mealtime, a balanced diet and vegan, vegetarian, diabetic etc. options.

Two thirds of people felt a ‘neutral’ religious space onsite was required, however for 12 having someone to talk to was more important that the space itself.

Over a quarter of people would like access to a GP/Medical Centre onsite; those with existing conditions require prescriptions and medication to be continued along with access to their existing specialist.

Nearly half described the necessity for public transport for themselves, family and friends to get to The Centre.

More than one third of people require occasional accommodation for family and friends with one quarter requesting reasonable hostel rates.

Two thirds of people would like an on-site shop. Newspapers, magazine and books were the first preference followed by snacks, sweets, crisps and toiletries. A café, chemist, cash machine and restaurant were also mentioned.

Concerns were raised about the different culture between civilians and military, the increased security levels, interacting with military patients who have PTSD, and regimented routines.

Access to a landline preferably in their own room was important to nearly a third of people. Access to Wi-Fi was a necessity for over a third of people and, if charged for, would be prohibitive to eight.

Fourteen people said that unless the cost of public transport was reasonable it would be prohibitive for them. Over a third would like free or cheap car parking.

The report makes a large number of recommendations to address the issues raised in this report. 

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General details

Report title 
NHS Rehabilitation Centre report
Local Healthwatch 
Healthwatch Nottingham City
Healthwatch Nottinghamshire
Date of publication 
Tuesday, 13 April, 2021
Date evidence capture began 
Thursday, 30 July, 2020
Date evidence capture finished 
Friday, 11 September, 2020
Key themes 
Building and facilities
Car parking access
Communication between staff and patients
Food and nutrition
Holistic support
Lifestyle and wellbeing
Quality of care
Quality of catering
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Service Provider
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Inpatient care

Details of people who shared their views

Number of people who shared their views 
Age group 
18-24 years
65-85 years
85 +
Asian / Asian British
Black/ African / Caribbean / Black British
Mixed / multiple ethnic groups
Sexual orientation 
Other population characteristics 
Homeless people
People in stigmatised occupations (such as sex workers)
People who live in poverty
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.