NHS Long Term Plan general survey report - Tameside

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Summary of report content

Healthwatch Tameside wrote their own report on local responses to the general survey about the NHS Long Term Plan.  Altogether they received 318 surveys.

There were three key themes in their research:

  • Access to services that people need at a time that they want, including access to GP appointments
  • People said it was important to be listened to by healthcare professionals and to be able to make informed choices about their treatment.
  • Maintaining their independence at home for as long as possible.

There were concerns about the proposals in the Long-Term Plan to deliver healthcare digitally. A significant proportion of people Healthwatch spoke to have no online access, and other work in the past has suggested that some groups of Tameside residents have little motivation to get online or to become more digitally literate. If ‘digital first’ and technology in healthcare are to be successful in Tameside, Healthwatch felt that a significant piece of work is needed to understand the specific challenges to this.

The survey results show that people want to tell providers and commissioners about their ideas, and want to see that these ideas have been useful when designing a service.

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General details

Report title 
NHS Long Term Plan general survey report - Tameside
Local Healthwatch 
Healthwatch Tameside
Date of publication 
Wednesday, 12 February, 2020
Date evidence capture began 
Friday, 1 February, 2019
Date evidence capture finished 
Tuesday, 30 April, 2019
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Continuity of care
Digitalisation of services
Health inequalities
Health promotion
Holistic support
Information providing
Integration of services
Quality of appointment
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Out of hours
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Mental health services 
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Social care services 
Adult social care
Urgent and emergency care services 
Accident & emergency
Urgent care services

Details of people who shared their views

Number of people who shared their views 
Age group 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.