Summary of report content
Healthwatch Tameside wrote their own report on local responses to the general survey about the NHS Long Term Plan. Altogether they received 318 surveys.
There were three key themes in their research:
- Access to services that people need at a time that they want, including access to GP appointments
- People said it was important to be listened to by healthcare professionals and to be able to make informed choices about their treatment.
- Maintaining their independence at home for as long as possible.
There were concerns about the proposals in the Long-Term Plan to deliver healthcare digitally. A significant proportion of people Healthwatch spoke to have no online access, and other work in the past has suggested that some groups of Tameside residents have little motivation to get online or to become more digitally literate. If ‘digital first’ and technology in healthcare are to be successful in Tameside, Healthwatch felt that a significant piece of work is needed to understand the specific challenges to this.
The survey results show that people want to tell providers and commissioners about their ideas, and want to see that these ideas have been useful when designing a service.