NHS Long Term Plan Event in Harrow

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Summary of report content

On 2nd May 2019, Healthwatch Harrow engaged with 11 local residents with a Learning Disability or Autism to understand ‘what works, what doesn’t work, and what could easily be improved’ for them.

The report found that people felt Health Passports were a good idea but only if they are actually utilised by staff. Also, people were generally satisfied with the levels of staff expertise and knowledge. Some people reported they had experienced exclusion or poor treatment and support, and that communication could be clearer, accessible and more effective. They felt that staff training, awareness, communication and resources could be easily improved.

The report did not make any recommendations.

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General details

Report title 
NHS Long Term Plan Event in Harrow
Local Healthwatch 
Healthwatch Harrow
Date of publication 
Thursday, 2 May, 2019
Date evidence capture began 
Thursday, 28 November, 2019
Date evidence capture finished 
Thursday, 28 November, 2019
Type of report 
Key themes 
Communication between staff and patients
Health promotion
Health protection
Information providing
Lifestyle and wellbeing
Quality of care
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other government body
If this work has been done in partnership, who is the partner? 
NHS England
Primary research method used 
Focus group
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Mental health services 
Learning disability service

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.