NHS Long Term Plan Engagement in Harrow

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Summary of report content

Between April and May 2019, Healthwatch Harrow engaged with 63 local people to find out their views to shape the NHS Long Term Plan (LTP). They found that people consider communication, staffing levels, continuity of treatment and care, and service access to be important in current and future services. People were generally complimentary about a broad range of services including GPs, multi-disciplinary teams, rapid response team, Learning Disability Nurses in hospitals and NHS111. However, people commented negatively on communication, staffing levels and retention, access to services, medication wastage and cost. Some easy improvements were suggested as well which included better communication and administration (such as updating websites), greater use of Health Passports and enhanced consistency and continuity.

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General details

Report title 
NHS Long Term Plan Engagement in Harrow
Local Healthwatch 
Healthwatch Harrow
Date of publication 
Friday, 31 May, 2019
Date evidence capture began 
Monday, 16 December, 2019
Date evidence capture finished 
Monday, 16 December, 2019
Type of report 
Key themes 
Communication between staff and patients
Continuity of care
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other (please specify)
If this work has been done in partnership, who is the partner? 
NHS England
Primary research method used 
Focus group
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Mental health services 
Learning disability service
Social care services 
Adult social care
Respite care
Community services 
Continuing care
Urgent and emergency care services 
NHS 111

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.