NHS England Winter communications: Evaluation of effectivenessDownload (PDF 4.89MB)
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NHS England Winter communications: Evaluation of effectiveness
Date of publication
Friday, 12 May, 2017
Date evidence capture began
Saturday, 1 April, 2017
Date evidence capture finished
Sunday, 30 April, 2017
Type of report
Communication between staff and patients
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Out of hours
Urgent and emergency care services
Accident & emergency
Urgent care services
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?