NHS Dentistry in York

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Summary of report content

Healthwatch York conducted a survey to find out local people’s experience of dental treatment in York. The report found that the main reason why people didn’t have an NHS dentist was because they couldn’t find one taking NHS patients; most people looking for an NHS dentist had been trying for over two years; the most common way of successfully finding a dentist was by ringing around different practices in the area until they found one accepting NHS patients; the majority however, were satisfied with the quality of treatment and had a positive experience overall when treated by an NHS dentist. The report also found patients experiencing pain and discomfort because of not having a dentist; cost of dental treatments and travelling long distances to get to an NHS dentist were the main reasons why they did not seek treatment; the NHS Choices website was not up to date making it more difficult to find a suitable dentist.

The report recommended to NHS England North Yorkshire and Humber to urgently review availability of NHS dentistry in York and consider options to increase the availability to keep pace with York’s continuing growth; consider options for improving access to dentistry and advice about caring for teeth; re-introduce a waiting list system to guarantee fair and timely access; monitor the waiting list to make sure levels of dental activity in York are sufficient; increase awareness of and promote access to community dentists.

City of York Council and NHS England responded by outlining how they were taking steps to address the different recommendations.

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General details

Report title 
NHS Dentistry in York
Local Healthwatch 
Healthwatch York
Date of publication 
Thursday, 1 March, 2018
Date evidence capture began 
Friday, 7 June, 2019
Date evidence capture finished 
Friday, 7 June, 2019
Type of report 
Key themes 
Booking appointments
Quality of treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
If this work has been done in partnership, who is the partner? 
Primary research method used 
How was the information collected? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)

Details about conditions and diseases

Conditions or diseases 
Oral and dental health

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
Not applicable
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.