NHS dentistry supplemental report

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Summary of report content

The ten Healthwatch in Greater Manchester decided to undertake their own research into access to NHS dentistry.  Upon Healthwatch England publishing its own report, they decided to publish their data as a supplemental report to support the findings and recommendations of the Healthwatch England report.

Across Greater Manchester local Healthwatch organisations recorded 102 enquiries regarding NHS dentistry in 2019/20. That figure increased to 650 in the period April 2020 to 19 March 2021 – a six-fold increase.

The qualitative data was analysed by theme; accessibility, treatment concerns, cost and health screening requirements. Whilst some enquiries raised concern regarding more than one theme, only 2.3% of overall enquiries in 2020/21 related to treatment, cost or health screening alone. Nearly all enquiries raised issues of accessibility.

All services have been impacted by the Covid-19 Pandemic and therefore it is reasonable to make an assumption that both the increase in enquiries and the concerns regarding accessibility have some correlation with the way services have responded. The greatest proportion of enquiries were recorded in Q4 2020/21 during the longest and most recent lockdown in England – nearly two in five.

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General details

Report title 
NHS dentistry supplemental report
Local Healthwatch 
Healthwatch Bolton
Healthwatch Bury
Healthwatch Manchester
Healthwatch Oldham
Healthwatch Rochdale
Healthwatch Salford
Healthwatch Stockport
Healthwatch Tameside
Healthwatch Trafford
Healthwatch Wigan
Date of publication 
Thursday, 26 August, 2021
Date evidence capture began 
Thursday, 26 August, 2021
Date evidence capture finished 
Thursday, 26 August, 2021
Key themes 
Access
Cost of services
Information providing
Service delivery organisation and staffing
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)

Details of people who shared their views

Number of people who shared their views 
650
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.