NHS Dentistry - a service in decay?

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Summary of report content

Healthwatch York contacted 39 dental practices (Appendix 1) across the city and conducted a semi-structured interview by telephone in May and June 2021.

No practice in York was currently accepting new NHS adult patients. One practice was able to offer NHS treatment to the children of patients enrolled on their private care plan.

Of 39 practices in York, 8 reported that they were currently treating existing NHS patients for routine dental treatment. Waiting times varied from ‘less than one month’ to ‘more than 12 months’, with most practices (50%) having awaiting time of between 3 and 6 months.

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General details

Report title 
NHS Dentistry - a service in decay?
Local Healthwatch 
Healthwatch York
Date of publication 
Friday, 13 August, 2021
Date evidence capture began 
Saturday, 1 May, 2021
Date evidence capture finished 
Wednesday, 30 June, 2021
Key themes 
Booking appointments
Health inequalities
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)

Details of people who shared their views

Number of people who shared their views 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.