NHS dental services on the Isle of Wight

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Summary of report content

Healthwatch Isle of Wight undertook a survey of access to NHS dentistry during the Covid-19 pandemic.  They heard from 706 people. 

Just over half were not registered with an NHS dentist.  Over three in five of those who were registered with an NHS dentist said it wasn’t easy to make an appointment.

Many had had their dental appointment cancelled by their dentists in the last 18 months.

Over half felt that staff at their dental practice were helpful or very helpful.

Over a third said that their dental charges had increased this year.

Over four in five of the 350 people who answered a question about registering with an NHS dentist have tried to do so.  Most of these have been trying to do so for more than 12 months.

Over a third had tried to contact NHS 111 to assist them to register with an NHS dentist. 

Nearly a quarter had been advised to register with a dentist not located on the Isle of Wight.

Nearly half had never sought private routine care because they couldn’t access NHS dentistry.

Over half had seen a dentist over 12 months ago.  Nearly one in five had called NHS 111 for emergency dental care in the last 12 months, and 40% of these said that they were able to find them an appointment.

Over half were not able to receive the treatment that they needed. 

Over two in five people had contacted a dentist during the Covid-19 pandemic, and just under half were offered telephone triage.

Just under one in ten people have declined NHS dental treatment because they can’t afford it and a quarter had declined private treatment.

The report includes six recommendations.

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General details

Report title 
NHS dental services on the Isle of Wight
Local Healthwatch 
Healthwatch Isle of Wight
Date of publication 
Tuesday, 26 October, 2021
Key themes 
Access
Booking appointments
Cost of services
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)

Details of people who shared their views

Number of people who shared their views 
703
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.