NHS Continuing Health Care Report

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Summary of report content

Healthwatch Darlington undertook this research as they had identified from their 2018/19 survey that NHS continuing health care was a priority area of concern.  They undertook a survey to which 89 people responded.


72% of people surveyed were not aware of NHS continuing care.  Of those that did, 12 had found out because of their professional job role.

Just under 30% of people surveyed felt that either they or someone they cared for had been considered for NHS Continuing Health Care.

Just over 60% of those surveyed were not aware that there was an initial eligibility checklist during the process.

59% of people who undertook the eligibility checklist did not make it through to the next stage.  Of those that did make it through, most felt that the experience was negative.

12 people (40% of people who answered this question) found that they were entitled to NHS Continuing Health.   


Darlington Clinical Commissioning Group should review the information available for patients and their families. The information needs to be clear and easy to understand. Signposting and utilising resources from national organisations such as Age UK and Alzheimer’s Society could help with this.

Darlington Clinical Commissioning Group and County Durham and Darlington NHS Foundation Trust should ensure patients can seek further support if anyone is struggling to understand the process. This could be achieved through the appropriate health professionals involved with the process such as the discharge management team, social care workers and community matrons.

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General details

Report title 
NHS Continuing Health Care Report
Local Healthwatch 
Healthwatch Darlington
Date of publication 
Wednesday, 13 November, 2019
Date evidence capture began 
Tuesday, 1 January, 2019
Date evidence capture finished 
Sunday, 31 March, 2019
Type of report 
Key themes 
Cost of services
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details about conditions and diseases

Types of disabilities 
Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.