Summary of report content
Healthwatch Oldham report on their NHS complaints advocacy work for the year 2019/20. During this period, they helped 121 people.
The report looks at the socio-economic background of the people that they have helped to complain, their referral routes to the service, which GP they are registered to, who the complaint is about; the primary issue of the complaint, and how long complaints take to resolve and are active.
The report concludes with a discussion of common themes in the complaints, including communication, the paucity of complaints about NHS funded social care; GP practices’ attitude to complaints handling; access to interpreters; access to prescription medication; information and equal access to services. The report includes a number of recommendations to address these issues.
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Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.