Newton Court Medical Centre: Enter and view

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Summary of report content

The report outlines the findings of Healthwatch Windsor, Ascot and Maidenhead after an enter and view visit was conducted at the Newton Court Medical Centre on the 20th November 2019. They used observation and surveys to gather peoples experiences of services delivered, comparing their findings with the GP Patient Survey to identify any improvements or changes in the what people said. By and large the people engaged felt neutral about their experiences, with some positive experiences relayed about communication. The centre was described as needing minor repairs and tidying and more privacy could be provided at the reception desk. People did not use the surgeries website very often and while some seemed to know that there was a Patient Participation Group to engage with the levels of awareness were low. Finally people reported that they did not necessarily get to see a GP of their choosing to ensure continuity of care. Recommendations were made and a response from the provider was received stating they were working through them and would do what they could to improve.

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General details

Report title 
Newton Court Medical Centre: Enter and view
Local Healthwatch 
Healthwatch Windsor, Ascot & Maidenhead
Date of publication 
Wednesday, 15 January, 2020
Date evidence capture began 
Wednesday, 20 November, 2019
Date evidence capture finished 
Wednesday, 20 November, 2019
Type of report 
Enter and view
Key themes 
Access
Booking appointments
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Digitalisation of services
Engagement
Information providing
Public involvement
Quality of appointment
Staff attitudes
Other information of note about this report 
Good Practice
Healthwatch reference number 
REP-5129

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice

Details about conditions and diseases

Types of disabilities 
Long term condition
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
All people 18 and over
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Neutral

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.