Summary of report content
Healthwatch Newham visited the Continence Care Service at Eneberi Clinic, at 29 Romford Road on 8 August 2016. The purpose of the visit was to find out about patients’ referral pathway experiences as part of their joint Quality Assurance project with Newham Clinical Commissioning Group (CCG). The continence care service gain referrals from two routes, which are GPs or through a process of self referrals which can be completed by the patient themselves or their carer. The service manages a range of conditions, which include pelvic dysfunction, female genital mutilation, bladder and bowl incontinence.
On the day of the visit, Healthwatch were able to speak with 7 service users via a telephone call to complete the questionnaire. These included 4 carers who were family members, that responded on behalf of the service user.
Over 70% of the users they spoke with rated their referral pathway experience as ‘excellent.’ 28% provided a rating of ‘good.’
There was one recommendation about reviewing the cause of referral delays and communication patterns with GPs and other health services.
The report includes a brief response from the provider.