Newham Continence Care Quality Assurance visit report

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Summary of report content

Healthwatch Newham visited the Continence Care Service at Eneberi Clinic, at 29 Romford Road on 8 August 2016. The purpose of the visit was to find out about patients’ referral pathway experiences as part of their joint Quality Assurance project with Newham Clinical Commissioning Group (CCG). The continence care service gain referrals from two routes, which are GPs or through a process of self referrals which can be completed by the patient themselves or their carer. The service manages a range of conditions, which include pelvic dysfunction, female genital mutilation, bladder and bowl incontinence.

On the day of the visit, Healthwatch were able to speak with 7 service users via a telephone call to complete the questionnaire. These included 4 carers who were family members, that responded on behalf of the service user.

Over 70% of the users they spoke with rated their referral pathway experience as ‘excellent.’ 28% provided a rating of ‘good.’

There was one recommendation about reviewing the cause of referral delays and communication patterns with GPs and other health services.  

The report includes a brief response from the provider.

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General details

Report title 
Newham Continence Care Quality Assurance visit report
Local Healthwatch 
Healthwatch Newham
Date of publication 
Wednesday, 12 February, 2020
Date evidence capture began 
Monday, 8 August, 2016
Date evidence capture finished 
Monday, 8 August, 2016
Type of report 
Report
Key themes 
Access
Administration
Booking appointments
Integration of services
Referrals
Service delivery organisation and staffing
Healthwatch reference number 
Rep-7425

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
CCG
Primary research method used 
Observation
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Community services 
Community healthcare and nursing services

Details about conditions and diseases

Conditions or diseases 
Urological conditions

Details of people who shared their views

Number of people who shared their views 
7
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.