The new Sussex-wide Patient Transport Service

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Summary of report content

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General details

Report title 
The new Sussex-wide Patient Transport Service
Local Healthwatch 
Healthwatch East Sussex
Date of publication 
Monday, 23 September, 2019
Date evidence capture began 
Monday, 1 May, 2017
Date evidence capture finished 
Friday, 30 June, 2017
Type of report 
Report
Key themes 
Administration
Booking appointments
Quality of patient transport
Healthwatch reference number 
Rep-4937

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Other services 
Patient transport

Details about conditions and diseases

Conditions or diseases 
Kidney conditions
Types of disabilities 
Mobility
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
218
Age group 
All people 18 and over
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Administrative
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.