Nepalese Association Survey Report

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Summary of report content

Healthwatch Swindon gave a grant to the Nepalese Association Wiltshire to undertake research with the local Nepalese community about access to health and social care.  They worked together to develop a survey to which they received 203 responses.

The research found that language was a barrier for over half of the respondents. An interpreter, either provided by the health or care organisation of a service or friends or family members, was needed when attending or making appointments. There was a clear request for more interpreters across practices to be provided. There was also a request for prescription delivery and an alternative way to get prescriptions to help those experiencing language barriers. The majority of respondents – 138 out of 203 – felt they needed to eat more healthily and take more exercise, with some requesting more information and support in order to do this. Concerns were raised about the lack of appointments and therefore long wait times to see a doctor and a call for more staff.

There were 5 recommendations intended to make health care services more accessible and relevant to the Nepalese community.

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General details

Report title 
Nepalese Association Survey Report
Local Healthwatch 
Healthwatch Swindon
Date of publication 
Friday, 19 June, 2020
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Food and nutrition
Health promotion
Lifestyle and wellbeing
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Asian / Asian British
Specific ethnicity if known 
Any other ethnic group
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.