Neighbourhood Hubs Conversations with Young People at The Parallel, Bolton

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Summary of report content

This is a report which was written by Healthwatch Bolton detailing young people’s views on The Parrallel. There were 21 people who took part with semi-structured interviews giving their views about the services offered to young people at both The Parallel and within the local area. Within the interviews, three general areas were covered which were to get people’s views on their: Preferred practitioners and preferred locations of services. Views and preferences with regards to location, timings, attitudes and environment in which health services are offered to Young People. Specific views on the service/environment offered by The Parallel The key findings which were reported were surrounding the areas of: How Young People feel about the services they are offered The Attributes of a Young People Friendly Service What Young People might want from a Neighbourhood Hub The report contains mixed comments about young people’s views of The Parallel and local services. Healthwatch Bolton made recommendations but there were no response following this.

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General details

Report title 
Neighbourhood Hubs Conversations with Young People at The Parallel, Bolton
Local Healthwatch 
Healthwatch Bolton
Date of publication 
Friday, 15 September, 2017
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Continuity of care
Quality of care
Quality of staffing
Quality of treatment
Staff attitudes
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Engagement Event

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.