In Mum's Words

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Summary of report content

In 2017, Healthwatch Leicestershire carried out a survey of mothers, mothers-to-be and healthcare professionals. The work was undertaken following the National Maternity review: ‘Better Births Five Year Forward View for NHS maternity services. Healthwatch Leicestershire heard from 190 people, including staff. The engagement was carried out using two separate questionnaires, internal partners and social media. The report contains key findings, insights and emerging themes and recommendations, as well as top tips for new mothers, user experience examples of good practice and case studies. Areas explored with participants were antenatal care, birth care and neonatal care. The report also contains insight from health professionals. Strategic and practical recommendations are made, which include more transparency in information and realistic expectations to be set around the continuity of care, better information sharing among healthcare professionals and further exploration into the delivery of emotional support following birth.

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General details

Report title 
In Mum's Words
Local Healthwatch 
Healthwatch Leicestershire
Date of publication 
Wednesday, 31 January, 2018
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Continuity of care
Health promotion
Holistic support
Information providing
Lifestyle and wellbeing
Patient records
Public involvement
Quality of care
Quality of staffing
Quality of treatment
Other information of note about this report 
Good Practice
Case Study
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Baby clinic
GP practice
Health visitor
Secondary care services 
Acute services with overnight beds
Obstetrics & gynaecology

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 
New mothers

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.