Summary of report content
held by Rochdale Council ‘Transforming Services: Adult Care Prevention Services’ which had resulted in the decision to close the ‘Moving On’ service and decided to carry out a consultation with 42 previous service users or their carers.
The letters sent out regarding the new services seemed to have reached more people, this was mentioned by residents on the calls which took place after the letters had been sent out.
Not everyone received the initial letter about the online consultation. The council should have been aware of those people who needed alternative methods of communication other than letters. The option to use Zoom as a platform excluded a great number of participants from the session in November.
People who contacted the council about the consultation reported not receiving a return call although they had been told that they would get one – this resulted in them not being consulted.
There was very limited support for service users after the centre closed due to lockdown. This left some users in vulnerable positions
Personal files had still not been received by all ex-service users at the latter end of the consultation.
Individuals reported feeling worthless due to how the process had been carried out. People remained at Moving On for long periods of time but have since been told that the term ‘Moving On’ meant that it was short term and that they should have moved on. Questions were raised as to where individuals could have moved on to as there are no appropriate services to meet their needs. If the service was meant to be short term.
The report contains 10 recommendations about the issues raised in the report.