Moving on report

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Summary of report content

held by Rochdale Council ‘Transforming Services: Adult Care Prevention Services’ which had resulted in the decision to close the ‘Moving On’ service and decided to carry out a consultation with 42 previous service users or their carers.

The letters sent out regarding the new services seemed to have reached more people, this was mentioned by residents on the calls which took place after the letters had been sent out.

Not everyone received the initial letter about the online consultation. The council should have been aware of those people who needed alternative methods of communication other than letters.  The option to use Zoom as a platform excluded a great number of participants from the session in November.

People who contacted the council about the consultation reported not receiving a return call although they had been told that they would get one – this resulted in them not being consulted.

There was very limited support for service users after the centre closed due to lockdown. This left some users in vulnerable positions

Personal files had still not been received by all ex-service users at the latter end of the consultation.

 Individuals reported feeling worthless due to how the process had been carried out. People remained at Moving On for long periods of time but have since been told that the term ‘Moving On’ meant that it was short term and that they should have moved on. Questions were raised as to where individuals could have moved on to as there are no appropriate services to meet their needs. If the service was meant to be short term.

The report contains 10 recommendations about the issues raised in the report.

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General details

Report title 
Moving on report
Local Healthwatch 
Healthwatch Rochdale
Date of publication 
Monday, 5 July, 2021
Key themes 
Communication between staff and patients
Public involvement
Service closure
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
After care

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Specific ethnicity if known 
English/Welsh/Scottish/Northern Irish/British
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.